Contact Us — Book Your Grand Outlet Bali Experience
Have questions about The Grand Outlet Bali? Want to book a VIP transfer or concierge service? Get in touch with us via WhatsApp, email, phone, or our contact form. Our team is available 24/7 to assist you.
Send Us a Message
Fill out the form below and we’ll get back to you within 2 hours during business hours (or immediately via WhatsApp for urgent requests).
Book Instantly Via WhatsApp
The fastest way to book! Click the button below to message us on WhatsApp. We respond within minutes, even outside business hours.
Available 24/7 | Typical response time: 2-5 minutes
What to Include in Your WhatsApp Message
- Service type (VIP transfer, concierge, personal shopper, etc.)
- Planned visit date and time
- Number of passengers / group size
- Pickup location (hotel name, airport, etc.)
- Any special requests or preferences
- Your contact name and phone number
Direct Contact Information
Telephone
+62 811 3809 193
Available: Mon-Sun, 07:00 – 22:00 Bali Time (GMT+8)
General Inquiries: sales@balipremiumtrip.com
VIP Transfer Bookings: sales@balipremiumtrip.com
Concierge Services: sales@balipremiumtrip.com
Business / Corporate: business@outletbali.com
Mailing Address
The Grand Outlet Bali
KEK Kura Kura Bali, Pulau Serangan
Denpasar Selatan 80223
Bali, Indonesia
Operating Hours
Shopping Mall: Daily 10:00 AM – 10:00 PM
Customer Service: Daily 07:00 AM – 10:00 PM
VIP Transfer: 24/7 available for bookings
Concierge: 24/7 available for bookings
Our Location
Visit us at The Grand Outlet Bali on Serangan Island, Denpasar. Find us on Google Maps or use our GPS coordinates for navigation.
GPS Coordinates: -8.7156°S, 115.2288°E
Department-Specific Contacts
VIP Transfer Service
Email: sales@balipremiumtrip.com
WhatsApp: Book Transfer
Phone: +62 811 3809 193 (Press 1)
Hours: 24/7 for bookings
Concierge Service
Email: sales@balipremiumtrip.com
WhatsApp: Book Concierge
Phone: +62 811 3809 193 (Press 2)
Hours: 07:00 AM – 10:00 PM Daily
General Information & Mall
Email: sales@balipremiumtrip.com
Phone: +62 811 3809 193 (Press 0)
Hours: 10:00 AM – 10:00 PM Daily
Corporate & Group Bookings
Email: business@outletbali.com
WhatsApp: Corporate Inquiry
Phone: +62 811 3809 193 (Press 3)
Hours: 08:00 AM – 8:00 PM Daily
Media & Press Inquiries
Email: press@outletbali.com
Phone: +62 811 3809 193 (Press 4)
Hours: 09:00 AM – 6:00 PM Weekdays
Contact & Booking FAQ
What’s the best way to contact you?
WhatsApp is the fastest for immediate responses (2-5 minutes, 24/7). Email is best for detailed inquiries. Phone is preferred for complex bookings. Contact form is ideal for non-urgent questions.
How quickly will you respond to my booking request?
WhatsApp: 2-5 minutes (24/7). Email: 2 hours during business hours. Phone: Immediate during operating hours. Contact form: 2 hours maximum.
Can I book a transfer or concierge service today?
Yes! Same-day bookings are available through WhatsApp and phone. For same-day bookings within 3 hours, WhatsApp is fastest. Late bookings may incur rush fees.
What information do you need for a VIP transfer booking?
We need: service date & time, number of passengers, pickup location (hotel or airport), vehicle preference, passenger names, and contact number. Any special requests or luggage info helps too.
Do you offer group discounts or special rates?
Yes! Groups of 3+ qualify for discounts. Corporate bookings, incentive travel, and long-term rentals receive custom pricing. Contact business@outletbali.com for group rates.
Operated by Juara Holding Group
The Grand Outlet Bali is proudly operated by Juara Holding Group, Bali’s premier provider of luxury lifestyle services and hospitality experiences. Juara Holding Group encompasses premium brands including Komodo Luxury, Bali Premium Trip, Bali Agung Trans, and Mini Cooper Bali.
Quality Assurance: Every service is backed by Juara Holding Group’s commitment to excellence, professionalism, and customer satisfaction.
Ready to Book?
Don’t wait! Contact us now to reserve your VIP transfer, concierge service, or ask any questions about The Grand Outlet Bali.